Return & Refund policy
At Furrocio, we strive to deliver the best quality products. We offer a 7-day return policy, but due to hygienic reasons, we cannot accept used products. To ensure a smooth return process, please follow these guidelines:
Return Policy
- Return is completely FREE. We want your fur baby to look at their best.
- Product must be unused and in the same condition as delivered.
- Pack the product in its original packaging and ensure it's undamaged and all the tags are intact.
- All returns are subject to inspection by our team to avoid any fraudulent requests.
How to Initiate a Return
- Email support@furrocio.in or WhatsApp us with order number and reason to return to initiate your return request within 7-days of product delivered.
- We will get back to you within 24-48 hours, Monday through Friday, excluding Indian public/bank holidays.
Refund Policy
- Once your parcel is delivered to our warehouse, your refund amount will be issued as a Store Credit, which you can use to make any further purchases. Any Cash On Delivery or shipping charges won't be refunded.
Our Commitment
At Furrocio, we value our genuine customers and strive to provide the best possible experience. However, we have a dedicated team to ensure that our policies are not misused, and we reserve the right to take appropriate actions against those who attempt to do so.
By following these guidelines, you can ensure a smooth and hassle-free return process with Furrocio. If you have any further questions or concerns, please don't hesitate to reach out to us at support@furrocio.in
